Our commitment to Parents

Lush Clubbing Code of Conduct for Staff

We will:

• Ensure that our customer welfare and safety is paramount at all times.
• Always act in a professional way.
• Not accept bullying, swearing or other disruptive behaviour from any customer.
• Liaise openly with parents & carers.
• Listen to, and act upon, any allegations or concerns brought to us by young people attending our events.
• Should a difficulty occur with any Lush Clubbing customer staff will adhere to these rules:
  • Only use physical contact if absolutely necessary.
  • Avoid being alone with a young person at all times.
  • On every occasion our Duty Manager will be advised and asked to be present.
  • Ensure our events are fun and enjoyable.

Lush Clubbing General Polices

As part of our commitment to offering quality entertainment to 13 – 17 year olds in a safe and friendly
environment we take the following steps:

• Ensure that soft drinks are on sale only
• No alcohol branding what so ever is displayed and all bars have alcoholic drinks removed for this event.
• Cigarette machines are disabled, turned around and smoking discouraged.
• All gaming machines are switched off and turned around for the duration of an Lush Clubbing event.
• All venues inform the local police that they are operating an Lush Clubbing event.
• Our security staff are mature, sensible and vetted to the British Standard BS7858. Events are stewarded by male and female safety staff who are registered by the local council, and SIA registered.
• Each venue provides First Aiders and has a designated First Aid area.
• All venues display the Lush Clubbing search policy upon entrance to the venue. Searches on the door take place primarily for weapons, alcohol and illegal substances. Any persons that refuse to be searched are not permitted entrance to Lush Clubbing events. All legalities surrounding searching teenagers are strictly adhered to.

Should we have to ask any person to leave a Lush Clubbing event for inappropriate behaviour or refuse entry our Duty Manager should be advised and take every possible step to ensure that such persons are supervised by venues staff until parents/guardians are telephoned and arrive to collect them Other than persons employed by the event organisers or associated companies and authorities & supervisors, we do not permit any person over the age of 18 to our events although we are committed to liaising openly with parents and carers.